We offer a 60-day return policy from the date of delivery. If you're not completely satisfied with your Lunava product, simply email us at trylunava@gmail.com and we’ll guide you through the return process. The item must be unused and in its original packaging.

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.

We process orders quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to help. Please email trylunava@gmail.com as soon as possible.

Yes, the Lunava Neck Massager is designed with built-in safety features like automatic shut-off and heat protection. It’s safe for daily use, but if you have any medical conditions, we recommend consulting your doctor before use.

Delivery usually takes 10 to 15 business days, depending on your location. You will receive a tracking number once your order has been shipped.

Simply place the device around your neck, adjust the straps for a snug fit, and press the power button to start. You can choose from different massage modes and heat levels using the control panel.

Absolutely. Once your order ships, we will send you an email with a tracking number so you can monitor your delivery in real time.

Yes, we offer a 1-year limited warranty for manufacturer defects. If you experience any issues, please contact us at trylunava@gmail.com with your order number.